Reviews

I chose this place for my brother. When I got there an about 10 mins after he arrived a nurse outside the door said oh I didn’t know he was there. I had bought him some clothes and went to put them in a drawer next to his bed and the first drawer had a dirty plate and utensils. The cabinet under drawer had all kinds of garbage from last patient. Finally found his nurse after 1/2 hour. Gave her the garbage I found. He didn’t see anyone during that time. EMT just put him there and left. I don’t know how long he would have been there before anyone came. He had fall tag on. He fell about 11 pm and nurse did call thank god he didn’t hurt himself. They moved him near nurses station but still didn’t watch him enough. I only put him there because it was closest. I am still to this day trying to get him somewhere else. As of now he’s been there a month. They marked on his record that he hasn’t been delusional. He had been 3 times while I was there. 1 time when a nurse and rehab worker were both in the room. Now his Medicare wants him out. Put in 2 appeals. I have been trying since he got there to get him transferred to a VA contracted place. VA is also difficult to contact. But they are not helping enough to get him moved. Have place that accepts him. I think they just want the $450 a day that he will have to pay. Who ever answers this post please don’t give me your comment about how sorry you are. There are a lot more things I’m trying to deal with. It’s just me and my brother and it has been so stressful since he’s been there.

They don’t care about their patients/residents. Residents constantly need to be sent out to ER to get any kind of help. As soon as they’re back in the facility, they’re back going downhill.

This place is a fantastic choice for your loved ones who need care! From the very first day, I felt heard and supported. I highly recommend them. They were like a family team that worked together seamlessly to make sure all my husband’s needs were met in a timely manner and made him feel safe. Big shout out to Kelly, Pruveen, Kayla, Monica, his occupational and physical therapists and his wonderful nurses! Thank you for going above and beyond. Janice

PLEASE DO NOT BRING YOUR LOVED ONES HERE!! They put my grandmother on all types of medication & she fell & they did not help her.

Good service, all the stuff is Nice and polite, I recommend this nice clinic.

Necessary but kinda sucks

Good nurses CNA. Tries to help whenever possible. Physical therapy Dept is great.

I was visiting from out of town to see my sister, who is currently a resident at Arden Park Post Acute. During my visit, there was an incident involving a guest who became increasingly agitated and disruptive, which understandably caused my sister a lot of anxiety. The administrator stepped in immediately and escorted the guest outside to de-escalate the situation. I was able to observe from a window and was truly impressed by how calmly and professionally the administrator handled everything. What could have easily turned into a much more serious situation was managed with patience, control, and clear concern for the safety and comfort of the residents. I left feeling very reassured about the care and protection my sister is receiving and confident in the overall quality of this facility. I felt it was important to share this experience so others know what a professional and well-run place this is.

I don’t usually leave reviews, but I felt I had to share how thankful I am for the care my dad has received here. Every time I visit, the staff is kind and welcoming, and it’s clear they truly care about the people they work with. They’ve been so good to my dad, and he’s made a lot of progress during his stay. It gives me real peace of mind knowing he’s in such good hands.

My Mom recently had a brief stay here. While here the staff was professional, very helpful and was prompt in dealing with our situation. The vibe was pretty positive, which most definitely helps in this type of environment. The Case manager was very helpful when it came to discharging my Mom. A couple weeks after leaving this facility I received 2 phone calls from this facility and they were just checking to see how my Mom was doing, which was very thoughtful and appreciated.

You know, something that I will never understand is why a place keeps getting bad reviews, and the place of business does nothing to fix it. If I was the owner of a business, I would do my best to ensure my ratings were high. This owner obviously either doesn’t care, or has no idea how to get his team to perform. I am thinking he/she doesn’t care, which is pretty obvious since they only reply to good reviews. I had a family member come here dispite my pleading to find another facility (due to the reviews, I was fighting it but it couldn’t be helped and my family member was brought here). The first day wasn’t too bad. The food was at least better than the hospital and the rehab seemed to have a good start. Then everything I was worried about became a reality. As others have said, communication is nearly non-existent. Getting someone to answer the phone seems like a miracle, and forget about getting a call back. Infectious control? Keep dreaming. Knowledgable/helpful staff? Very little of that here. This place needs a new owner and new staff that actually care about their patients because the staff members here clearly only care about getting a paycheck.

I have been coming to Arden Park for eight years and have seen significant improvement in the facility. Many of the staff are very kind and compassionate . The Rehab team is excellent and consistently and goes above and beyond to help patient prepare for safe return home . The nurses I have encountered – Domenick, Jasmin, Brenda, and Bridget – are especially kind and compassionate, always going the extra mile not only for patients but for their families as well

,my stay has been very good and respectful and helped out to feel better about myself,to get my strength back,or walking,and Wilma has been a great help to me to get ready for the outside world

My family’s experience with this facility has been extremely disappointing. Communication is nearly nonexistent. My father’s dialysis schedule was consistently mishandled, leading to multiple missed treatments. The staff repeatedly gave incorrect chair times to his transportation service, which resulted in unnecessary fees that we had to cover. When I tried to get answers, calls often went unanswered, voicemails were not returned, and requests for documentation via email were ignored. This level of disorganization directly impacted my father’s health and well-being. My father, who suffers from dementia, was even able to leave the facility at 2:30 a.m. by calling himself an Uber. He told staff he was going to dialysis, and they let him leave without question—despite the fact that dialysis clinics are not open at that hour. This was alarming and unsafe. The only positive interaction we had was with Minerva, a case manager who consistently followed up and helped forward information when no one else would. She was the exception in what was otherwise a deeply troubling experience. Families trust post-acute rehab centers to provide competent care and safe environments for their loved ones. Unfortunately, Arden Post Acute Rehab did not meet that standard for us.

Worst place on earth! Hope you never get another medicaid dollar!!!! Go Trump!!!

Arden Park Post Acute is a great place !!! the staff are AMAZING!!!

Great management, we just moved in and the experience so far has been wonderful. Deserea T was very accommodating and made the move in process very seem less. This is a kids friendly environment and we are excited about our new apartment.

Good

I would like to thank the staff for taking care of my elderly father. Upper management/ Nurses was friendly and answered all my questions. I would recommend Arden Park Post Acute because my experience with them was excellent! Thanks again Team!

I had an excellent experience at Arden Post Acute! The staff were incredibly friendly and always went above and beyond to ensure comfort and care. The facility itself was spotless, and it was clear they take pride in maintaining a clean and welcoming environment. Most importantly, the care provided was outstanding — professional, attentive, and compassionate. Highly recommend this facility for anyone seeking top-notch care!

My mom was at Arden Post Acute Rehabilitation for 3 weeks after she got the flu and was too weak to walk. The pt/ot team were great at helping her getting stronger. Alex ,her occupational therapist, learned how to count in Vietnamese so he could communicate with her during sessions. Kelly, the dietician, checked in with us frequently to make sure my mom meals was ok. Shawny, the speech therapist, worked with my mom patiently on her swallow and advancing diet. Sharon and Tatiena are both day and evenings CNA that took great care of my mom. Andru the night CNA took care of my mom like it was his mom, gentle and thorough. My mom left Arden able to walk with a walker at short distances which she could do after she got her flu. Thank you!

I have been so impressed with the care my mom has received during her stay here. The administrative staff genuinely cares about their patients and I have really appreciated the time they’ve taken to answer any questions or concerns I’ve had. Gives me peace of mind knowing my mom is being well cared for when I can’t be there myself. Thank you Arden Park Post Acute!

They dont even have chairs for visitors. Stupid